delivery & returns

Delivery 

UK:

 

For most of our UK Deliveries, we use DPD next working day courier service which is fully tracked & requires a signature. After your order is placed, it usually takes a maximum of 2 days for us to process & package your order. If your order is dispatched Monday to Thursday, you should receive it the next working day and if it is dispatched on Friday, you will receive it the following Monday. Once your order has been booked out, our courier will text you with your tracking number and a delivery time slot so please provide us with your mobile number when placing your order. If you're not going to be in for the delivery, you can arrange re delivery, a collection point or request to leave the order in a safe place with the courier directly. 

If you miss your delivery, our courier may leave your order with a neighbour or bring your order back to the depot and leave a calling card for you to arrange re delivery. 

Our Unsealed sacks are sent with our other courier, FEDEX using a next working day delivery service. If ordering an unsealed sack as well as other graded stock, please bear in mind that your delivery will come from separate couriers (DPD and FEDEX) but should both arrive on the same day as long as the orders are placed together.

 

Europe:

For deliveries to European countries, we use our DPD Europe Road courier service which usually takes between 3-6 working days for delivery. For an exact delivery estimate, please contact us. Please provide us with your number when placing your order so our courier is able to text  or call you with your tracking number and delivery time slot. 

International:

For our International Air shipments, we use FEDEX courier service which takes approximately 7 working days for delivery.  For a shipping quote, please provide us with your postal zip code and city so we can give you a shipping quote prior to ordering. 

*Please note that we cannot be held responsible for the loss or damage to any goods whilst in transit. If you require your goods to be insured for loss or damage, this can be added for an additional charge so please advise us of this when placing your order.*

Returns & Refunds

 

We are a vintage wholesale company selling to other businesses or traders and we therefore operate under the B2B Business to Business selling regulations and are not covered under the business to consumer law. We are only able to accept returns on our Grade A fully priced stock if items are found to be faulty or damaged (please refer to our grading guide, located on the product price list, to determine what is considered to be Grade A or B). We are unable to offer returns or refunds on Mixed Grade, Grade B, sale, kilo stock and discounted items such as bundles sold via our Instagram account.

 

Any items that are sold as Grade A and are found to be faulty or damaged upon delivery may be returned to us for an exchange, store credit or a full refund. We must be notified of any faulty items within 7 days of your order being delivered. We will not be held responsible for the loss or damage to goods whilst in return transit. If an item/items is found to be faulty, please send an email to customerservice@fox-vintage.co.uk with your order number and a description of the problem and one of our team will get back to you as quickly as possible.

Fox Vintage Wholesale LTD

Unit 29

Robinsons Ind Estate

Derby

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